Frequently Asked Questions

General (orders, products)...

What are the accepted payment methods?

Only payment by credit card is possible.

How long does delivery take?

In mainland France and most European countries, we deliver within 48 to 72 working hours.

What are the shipping costs?

For purchases up to €49.99 = €7.50 excl. VAT for shipping
For purchases from €50 to €99.99 = €5.50 excl. VAT for shipping
For purchases from €100 to €149.99 = €3.50 excl. VAT for shipping
For purchases over €150 = Free shipping

Shipping costs valid as of April 11, 2024.

Who should I contact in case of problems (with my order, with delivery)?

Our customer service will be happy to assist you if your questions are not addressed in this FAQ. Please write to us at service@pureliink.com.

To ensure that we can process your request as efficiently as possible, please explain the situation and provide us with:
° your full name,
° the order number if it concerns an already placed order,
° your phone number

Are our products certified organic?

We understand the importance of consuming environmentally friendly and health-conscious products. In this regard, we want to clarify that while our products are not certified organic, this does not diminish their quality in any way. We meticulously select our products from exclusively French and trusted laboratories, ensuring that they meet strict criteria for sustainability and responsibility. We are committed to offering our customers healthy and high-quality products, crafted with care and passion. Our goal is to achieve a balance between environmental respect, production ethics, and customer satisfaction.

Can I consume multiple DRINK supplements in the same day?

Yes, absolutely! You can consume all four of our supplements in the same day, but to optimize their effectiveness, we suggest spacing them out. It is important not to take Energy Boost and Go to Sleep simultaneously to ensure their respective effectiveness. 

For a great start to the day, Energy Boost and Collagen are perfect for breakfast or lunch, providing you with energy and skin benefits from the early hours.
For a serene transition to the evening, Cool and Relax is ideal after a day of work, to promote relaxation and prepare for a quiet evening.
For restful sleep, Go to Sleep is best consumed 15 to 30 minutes before bedtime, promoting an optimal night's rest.

We recommend always checking for any specific contraindications related to your situation before consuming our products. 

Are there any contraindications to consuming the products?

The health and well-being of our customers are our top priorities. Our products are carefully formulated to suit a wide range of people. However, as every individual is unique, there may be specific contraindications based on personal circumstances, such as medical conditions, allergies, or interactions with other products or medications. We advise all our customers to carefully review the product information available for each item on our online store. These product sheets detail the composition of our products. In case of doubt or special circumstances (pregnancy, chronic illnesses, medication intake, etc.), it is advisable to consult a healthcare professional before starting to consume our products.

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